:root{--bg-page:#fff;--bg-soft:#f7f7f5;--surface:#fff;--border:#e7e5e1;--text-primary:#2f2f2f;--text-secondary:#76746f;--blue-strong:#138dff;--blue-soft:#e8f5ff;--green-soft:#e7f8ee;--green-strong:#1db971;--orange-soft:#fff3e7;--orange-strong:#ff9e42;--purple-soft:#f0edff;--purple-strong:#7562ff;--red-soft:#ffeef1;--red-strong:#ff5f7f;--shadow-soft:none;--radius-lg:8px;--radius-md:7px;--radius-sm:6px}*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,SF Pro Text,Helvetica Neue,Arial,sans-serif;background:var(--bg-page);color:var(--text-primary)}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}h1,h2,h3,h4,p{margin:0}.pagina{min-height:100vh}.header{justify-content:space-between;gap:12px;padding:10px 26px;background:#fff;border-bottom:1px solid #eeeeeb;box-shadow:none}.header,.header-brand{display:flex;align-items:center}.header-brand{gap:10px}.brand-mark{width:127px;height:53px;border-radius:4px;display:inline-flex;align-items:center;justify-content:center;overflow:hidden;background:#fff;border:0 solid rgba(214,226,243,.92);box-shadow:0 10px 22px rgba(190,207,230,.28)}.brand-mark-image{width:100%;height:100%;object-fit:cover}.logo{font-size:1rem;font-weight:650;color:#2f2f2f}.subtitulo{color:var(--text-secondary);font-size:.82rem;display:flex;flex-wrap:wrap;gap:8px 12px;margin-top:3px}.subinfo{display:inline-flex;align-items:center;gap:6px}.whatsapp-toolbar-pill{width:-moz-fit-content;width:fit-content;min-height:24px;padding:3px 8px;border-radius:6px;border:1px solid #e2e0dc;background:#f7f7f5;color:#4f4d49;font-weight:650;box-shadow:none;transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease}.whatsapp-toolbar-pill:hover{transform:none;border-color:#d8d6d2;box-shadow:none}.header-account{position:relative}.header-account-trigger{min-width:220px;border:1px solid #e6e4e0;background:#fff;color:var(--text-primary);border-radius:7px;padding:7px 10px;cursor:pointer;display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;grid-gap:12px;gap:12px;box-shadow:none;transition:border-color .18s ease,box-shadow .18s ease,transform .18s ease}.header-account-trigger.ativo,.header-account-trigger:hover{border-color:#d4d2cc;box-shadow:none;transform:none}.header-account-icon{width:30px;height:30px;border-radius:6px;display:inline-flex;align-items:center;justify-content:center;background:#f7f7f5;color:#6f6d68;border:1px solid #e5e3de}.header-account-copy{display:grid;min-width:0;text-align:left}.header-account-copy strong{font-size:.72rem;color:#8a8883}.header-account-copy span{color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.header-account-arrow{color:#6f8db5;display:inline-flex;align-items:center;justify-content:center}.header-account-menu{position:absolute;top:calc(100% + 10px);right:0;min-width:210px;padding:8px;border-radius:8px;border:1px solid #e6e4e0;background:#fff;box-shadow:0 16px 36px hsla(0,0%,6%,.08);z-index:20}.header-account-menu-item{width:100%;border:0;background:transparent;color:#c74b67;border-radius:6px;padding:10px 12px;display:inline-flex;align-items:center;gap:10px;cursor:pointer}.header-account-menu-item:hover{background:#fff4f7}.grid-metricas{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));grid-gap:8px;gap:8px;align-items:stretch;width:100%}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-soft)}.card.padd{padding:14px}.metrica-card{position:relative;overflow:hidden;border-color:transparent;border-radius:16px;min-height:113px;display:grid;align-content:space-between;background:#fff}.metrica-card:after{content:none}.metrica-card.azul,.metrica-card.roxo{background:#eef6ff}.metrica-card.verde{background:#edf7f1}.metrica-card.laranja{background:#fff4df}.metrica-card.vermelho{background:#fff0f2}.metrica-card.azul:after{background:linear-gradient(145deg,#d9edff,#bfe2ff)}.metrica-card.verde:after{background:linear-gradient(145deg,#c8f3dd,#a6e9c8)}.metrica-card.laranja:after{background:linear-gradient(145deg,#ffe0b9,#ffcb8e)}.metrica-card.roxo:after{background:linear-gradient(145deg,#dfd2ff,#cbb6ff)}.metrica-card.vermelho:after{background:linear-gradient(145deg,#ffd5df,#ffb8c8)}.icone-box{width:34px;height:34px;border-radius:11px;display:inline-flex;align-items:center;justify-content:center;font-size:16px}.icone-box.azul{background:var(--blue-soft);color:var(--blue-strong)}.icone-box.verde{background:var(--green-soft);color:var(--green-strong)}.icone-box.laranja{background:var(--orange-soft);color:var(--orange-strong)}.icone-box.roxo{background:var(--purple-soft);color:var(--purple-strong)}.icone-box.vermelho{background:var(--red-soft);color:var(--red-strong)}.botao{border:1px solid #dfddd8;background:#fff;color:#56544f;border-radius:6px;padding:8px 12px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;box-shadow:none}.botao.primario{border:1px solid #1f75d6;background:#2383e2;color:#fff;font-weight:600}.botao.perigo{border-color:#ffadc0;background:#fff4f7;color:#d94369}.botao,.ticket-status-button{transition:transform .18s ease,box-shadow .22s ease,border-color .22s ease,background .22s ease,opacity .22s ease}.botao:hover,.ticket-status-button:hover{transform:none}.layout-dashboard{grid-template-columns:260px minmax(0,1fr)}.dashboard-shell,.layout-dashboard{display:grid;min-height:100vh;background:#fff}.dashboard-shell{min-width:0;grid-template-rows:auto minmax(0,1fr)}.sidebar{position:relative;border-right:1px solid #eeeeeb;background:#f7f7f5;padding:0 8px 12px;display:flex;flex-direction:column;gap:12px;min-height:100vh}.sidebar-brand{min-height:94px;padding:0 0 2px;display:grid;grid-template-columns:minmax(0,1fr);align-content:start;grid-gap:12px;gap:12px}.sidebar-brand-title{display:grid;grid-gap:8px;gap:8px}.sidebar-brand-image{width:217px;height:86px;object-fit:contain;object-position:left center;display:block;mix-blend-mode:multiply;margin-left:10px}.sidebar-brand-image:after{content:none}.sidebar-tenant-box{display:grid;grid-gap:8px;gap:8px;padding-top:0}.sidebar-brand-pill{width:100%;min-height:40px;padding:8px 14px;border-radius:18px;display:inline-flex;align-items:center;justify-content:flex-start;gap:8px;border:1px solid #ebe9e4;background:#fff;color:#5f5d58;box-shadow:0 8px 18px hsla(0,0%,6%,.035);font-size:.86rem;font-weight:600;line-height:1.15}.sidebar-brand-pill span,.sidebar-whatsapp-card small,.sidebar-whatsapp-card span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-nav{display:grid;align-content:start;grid-gap:8px;gap:8px}.sidebar-head{padding:6px 12px 14px;display:grid;grid-gap:4px;gap:4px}.sidebar-kicker{text-transform:uppercase;letter-spacing:.08em;font-size:.72rem;color:#8a9bb6;font-weight:700}.sidebar-head strong{font-size:1.55rem;line-height:1;color:#23395d}.sidebar a{display:flex;align-items:center;gap:8px;min-height:30px;padding:5px 8px;border-radius:6px;color:#5f5d58;background:transparent;border:1px solid transparent;transition:background .18s ease,border-color .18s ease,color .18s ease}.sidebar a.ativo,.sidebar a:hover{background:#efeeeb;color:#2f2f2f;border-color:transparent}.sidebar a.ativo{position:relative;font-weight:400}.sidebar a.ativo:after{content:none}.sidebar a span:last-child{font-size:.97rem;font-weight:400;line-height:1.2}.nav-icone{width:22px;height:22px;border-radius:5px;display:inline-flex;align-items:center;justify-content:center;background:transparent;border:0;color:#8b8984;flex:0 0 auto}.nav-icone svg{width:18px;height:18px;stroke-width:2}.sidebar a.ativo .nav-icone,.sidebar a:hover .nav-icone{color:#8b8984;background:transparent}.sidebar-footer{margin-top:30px;padding:16px 8px 2px;border-top:1px solid #ebebe8;color:#898782;display:flex;flex:1 1;flex-direction:column;gap:0;text-align:left}.sidebar-whatsapp-card{min-width:0;min-height:78px;padding:14px 16px;margin-bottom:0;border-radius:14px;border:1px solid #dcd9d3;background:#fbfbfa;color:#5f5d58;display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;grid-gap:12px;gap:12px;box-shadow:none}.sidebar-whatsapp-card svg{width:24px;height:24px;color:#2d9d68}.sidebar-whatsapp-card span{min-width:0;display:grid;grid-gap:4px;gap:4px}.sidebar-whatsapp-card strong{color:#4f4d49;font-size:.84rem;font-weight:700}.sidebar-whatsapp-card small{color:#20754f;font-size:.78rem;font-weight:600}.sidebar-footer-info{display:grid;grid-gap:3px;gap:3px}.sidebar-footer p{font-size:.74rem;font-weight:650;line-height:1.2;margin-top:auto;margin-bottom:3px}.sidebar-footer span{font-size:.7rem;line-height:1.2}.main{padding:42px 96px 64px;display:grid;grid-gap:16px;gap:16px;align-content:start;grid-auto-rows:max-content;background:#fff;min-width:0}.topbar-painel{min-height:58px;padding:0 28px;border-bottom:1px solid #f0efec;background:#fff;display:flex;align-items:center;justify-content:space-between;gap:18px;position:-webkit-sticky;position:sticky;top:0;z-index:15}.topbar-breadcrumb{display:inline-flex;align-items:center;gap:9px;min-width:0;color:#4b4945;font-size:.94rem}.topbar-breadcrumb span,.topbar-breadcrumb strong{white-space:nowrap}.topbar-breadcrumb strong{font-weight:600}.topbar-app-mark{width:17px;height:17px;border-radius:5px;background:linear-gradient(135deg,#ff4b3f 0 46%,transparent 47%),linear-gradient(225deg,#2383e2 0 46%,transparent 47%),linear-gradient(45deg,#ffad33 0 46%,transparent 47%);background-color:#2d9d68;flex:0 0 auto}.topbar-actions{position:relative;gap:10px;flex:0 0 auto}.topbar-action,.topbar-actions{display:inline-flex;align-items:center}.topbar-action{min-height:36px;border:0;background:transparent;color:#302f2d;gap:7px;padding:6px 9px;border-radius:7px;font-weight:600;cursor:pointer}.topbar-profile-trigger{min-height:40px;padding:8px 14px;border-radius:18px;border:1px solid #ebe9e4;background:#fff;color:#5f5d58;box-shadow:0 8px 18px hsla(0,0%,6%,.035);font-weight:500;line-height:1.15}.topbar-action.ativo,.topbar-action:hover{background:#efeeeb}.topbar-profile-trigger.ativo,.topbar-profile-trigger:hover{background:#fff;border-color:#e0ded8}.topbar-action svg{width:18px;height:18px;color:#393836}.topbar-profile-menu{position:absolute;top:calc(100% + 6px);right:0;width:min(420px,calc(100vw - 40px));padding:18px;border-radius:14px;background:#fff;border:1px solid #e7e5e1;box-shadow:0 20px 44px hsla(0,0%,6%,.12);z-index:30}.topbar-profile-head{display:grid;grid-template-columns:auto minmax(0,1fr);grid-gap:16px;gap:16px;align-items:center;padding-bottom:16px;border-bottom:1px solid #eceae5}.topbar-profile-avatar{width:50px;height:50px;border-radius:999px;background:#f4f4f2;color:#333330;display:inline-flex;align-items:center;justify-content:center;font-weight:700}.topbar-profile-head div{min-width:0;display:grid;grid-gap:5px;gap:5px}.topbar-profile-head strong{color:#2f2f2f;font-size:1.12rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.topbar-profile-head span:last-child{color:#77756f;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.topbar-profile-option{width:100%;min-height:44px;border:0;background:transparent;color:#333330;padding:12px 4px 0;display:inline-flex;align-items:center;gap:13px;text-align:left;font-weight:650;cursor:pointer}.topbar-profile-option svg{width:20px;height:20px;color:#8b8984}.topbar-profile-option.danger{color:#b44343}.notion-page-head{display:grid;grid-gap:14px;gap:14px;margin-bottom:4px}.dashboard-title-head{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:18px}.auditoria-hero-copy h1,.notion-page-head h1,.relatorios-hero h1{font-size:clamp(1.55rem,2.8vw,2.2rem);line-height:1.04;color:#2f2f2f;font-weight:800;letter-spacing:0}.notion-tabs{display:flex;flex-wrap:wrap;align-items:center;gap:10px 16px}.notion-tabs a,.notion-tabs button,.notion-tabs span{min-height:30px;padding:5px 10px;border-radius:999px;color:#77756f;font-weight:500;font-size:.9rem;display:inline-flex;align-items:center;gap:7px;border:1px solid transparent;cursor:pointer;font:inherit}.notion-tabs a.ativo,.notion-tabs button.ativo,.notion-tabs span.ativo{background:#f3f3f1;color:#2f2f2f;font-weight:500}.notion-tabs svg{width:16px;height:16px;color:#8b8984}.colaboradores-page .notion-tabs{gap:8px}.colaboradores-page .notion-tabs button{min-height:34px;padding:6px 12px;background:#f7f7f5;color:#77756f;border:1px solid transparent}.colaboradores-page .notion-tabs button.ativo{background:#eeeeeb;color:#4f4d49}.colaboradores-page .notion-tabs button:hover{background:#efeeeb}.status-filter-pills{gap:12px}.dashboard-status-filter{display:flex;align-items:center;justify-content:flex-start;gap:12px 16px;flex-wrap:wrap;padding:16px 0;border-top:1px solid #eeeeeb;border-bottom:1px solid #eeeeeb;text-align:left}.dashboard-view-tools{justify-content:flex-end;gap:8px}.dashboard-tool-button,.dashboard-view-tools{position:relative;display:inline-flex;align-items:center}.dashboard-tool-button{width:34px;height:34px;border:0;border-radius:8px;background:transparent;color:#8b8984;justify-content:center;cursor:pointer;transition:background .18s ease,color .18s ease,width .22s ease}.dashboard-filter-dot{position:absolute;top:7px;right:7px;width:7px;height:7px;border-radius:999px;background:#2383e2;box-shadow:0 0 0 2px #fff}.dashboard-tool-button.ativo,.dashboard-tool-button:hover{background:#efeeeb;color:#3f3e3a}.dashboard-tool-button svg{width:18px;height:18px}.dashboard-inline-search{width:34px;min-height:34px;display:grid;grid-template-columns:34px 0 0;align-items:center;overflow:hidden;border-radius:10px;background:transparent;transition:width .24s ease,background .18s ease,grid-template-columns .24s ease}.dashboard-inline-search.aberto{width:min(320px,38vw);grid-template-columns:34px minmax(160px,1fr) 34px;background:#fff;border:1px solid #ebe9e4}.dashboard-inline-search input{width:100%;min-width:0;border:0;outline:none;background:transparent;color:#2f2f2f;font-size:.95rem;opacity:0;transition:opacity .16s ease}.dashboard-inline-search.aberto input{opacity:1}.dashboard-search-clear{width:30px;height:30px}.dashboard-filter-popover-shell{position:relative}.dashboard-filter-popover{position:absolute;top:calc(100% + 10px);right:0;width:min(420px,calc(100vw - 44px));padding:18px;border:1px solid #e7e5e1;border-radius:14px;background:#fff;box-shadow:0 20px 44px hsla(0,0%,6%,.12);z-index:24;display:grid;grid-gap:16px;gap:16px}.dashboard-filter-popover-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.dashboard-filter-popover-head strong{color:#77756f;font-size:.98rem}.dashboard-filter-popover-head button{width:30px;height:30px;border:0;border-radius:999px;background:#efeeeb;color:#77756f;display:inline-flex;align-items:center;justify-content:center;cursor:pointer}.dashboard-filter-status{display:grid;grid-gap:9px;gap:9px}.dashboard-filter-status>span{color:#77756f;font-size:.86rem;font-weight:600}.dashboard-filter-status .status-filter-pills{gap:8px}.dashboard-filter-form{display:grid;grid-gap:13px;gap:13px}.dashboard-filter-form .campo{gap:6px}.dashboard-filter-form .campo input,.dashboard-filter-form .campo select{height:38px;font-size:.94rem}.dashboard-filter-actions{display:flex;justify-content:flex-end;gap:8px;padding-top:4px}.dashboard-filter-actions .botao{min-height:36px;box-shadow:none}.dashboard-status-filter-label{color:#77756f;font-size:.88rem;font-weight:600}.status-filter-pills button{background:#fff;border-color:#eceae5;color:#3c3b38;min-height:30px;padding:5px 10px;font-size:.88rem}.status-filter-pills button.azul{background:#f1f7ff;border-color:#dcecff}.status-filter-pills button.azul svg{color:#8b8984}.status-filter-pills button.amarelo{background:#fff8e7;border-color:#f3e4bb}.status-filter-pills button.amarelo svg{color:#8b8984}.status-filter-pills button.laranja{background:#fff4e8;border-color:#f2dcc1}.status-filter-pills button.laranja svg{color:#8b8984}.status-filter-pills button.rosa{background:#fff0f4;border-color:#f2d4dd}.status-filter-pills button.rosa svg{color:#8b8984}.status-filter-pills button.verde{background:#edf8f1;border-color:#d3eadc}.status-filter-pills button.verde svg{color:#8b8984}.status-filter-pills button.ativo{box-shadow:inset 0 0 0 1px rgba(47,47,47,.16);color:#2f2f2f}.status-filter-pills button.azul.ativo{background:#dcecff;border-color:#9fc9ff}.status-filter-pills button.amarelo.ativo{background:#ffe6a8;border-color:#efb94d}.status-filter-pills button.laranja.ativo{background:#ffd8aa;border-color:#e89d4b}.status-filter-pills button.rosa.ativo{background:#ffd7e1;border-color:#df8ea3}.status-filter-pills button.verde.ativo{background:#cfeeda;border-color:#78c996}.status-filter-pills button:hover{filter:saturate(1.08)}.dashboard-feedback{min-height:240px;display:grid;place-items:center;align-content:center;grid-gap:10px;gap:10px;padding:34px;border:1px solid #e8e6e1;border-radius:10px;background:#fffdf7;text-align:center}.dashboard-feedback strong{color:#2f2f2f;font-size:1.05rem}.dashboard-feedback p{color:#77756f;max-width:460px;line-height:1.45}.dashboard-loading{background:#f6fbff}.dashboard-spinner{width:34px;height:34px;border-radius:999px;border:3px solid #d7e9ff;border-top-color:#2383e2;animation:dashboard-spin .85s linear infinite}.dashboard-empty{background:#fff8e7}.dashboard-empty-icon{width:54px;height:54px;border-radius:14px;background:#fff;color:#e8a12b;display:inline-flex;align-items:center;justify-content:center;border:1px solid #f3e4bb}.dashboard-empty-icon svg{width:26px;height:26px}@keyframes dashboard-spin{to{transform:rotate(1turn)}}.neu-card{background:linear-gradient(145deg,#f7faff,#eef4fb);border:1px solid rgba(219,229,244,.9);border-radius:24px;box-shadow:16px 16px 34px rgba(198,211,228,.38),-14px -14px 30px hsla(0,0%,100%,.92)}.neu-inset{background:linear-gradient(145deg,#eef4fb,#f9fcff);border:1px solid rgba(216,228,242,.92);box-shadow:inset 3px 3px 8px hsla(0,0%,100%,.75),inset -5px -5px 10px rgba(198,211,228,.28)}.config-section{padding:20px;display:grid;grid-gap:18px;gap:18px;background:#fff;border-color:#e8e6e1;border-radius:10px;box-shadow:none}.config-page{display:grid;grid-gap:16px;gap:16px}.config-toolbar{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.config-section-head{display:flex;align-items:flex-start;gap:14px}.config-section-head h3{font-size:1.12rem;margin-bottom:4px}.section-badge{width:44px;height:44px;border-radius:14px;display:inline-flex;align-items:center;justify-content:center;color:var(--blue-strong);background:#eef7ff;border:1px solid #cfe3fa;box-shadow:none;flex:0 0 auto}.section-badge.danger{color:#d94762;background:#fff2f5;border-color:#ffc9d6}.section-description{color:var(--text-secondary);max-width:780px;line-height:1.45}.config-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));grid-gap:14px;gap:14px;align-items:end}.config-section-messages .config-grid{align-items:stretch;grid-template-columns:minmax(0,1fr) minmax(0,1fr) auto;padding:18px;border-radius:26px;background:radial-gradient(circle at top left,rgba(71,159,255,.14) 0,rgba(71,159,255,0) 32%),linear-gradient(135deg,#f7fbff,#eef5ff 50%,#f8fbff);border:1px solid rgba(210,225,244,.92)}.config-field{min-width:0}.config-field-wide{grid-column:span 5}.config-field textarea{resize:none;min-height:132px;height:132px;width:100%}.config-message-field{gap:10px;align-content:start}.config-section-messages .config-field-wide{grid-column:span 1}.config-message-help{font-size:.82rem;color:#6d81a1;padding-left:38px;margin-top:-4px}.config-message-field textarea{min-height:96px;height:96px;padding:18px 20px;line-height:1.55;border-radius:16px;background:linear-gradient(180deg,hsla(0,0%,100%,.98),rgba(248,251,255,.98));border:1px solid rgba(198,220,247,.95);color:#273b5e;font-size:1.02rem;box-shadow:0 14px 26px rgba(174,196,228,.16),inset 0 1px 0 hsla(0,0%,100%,.96)}.config-message-field textarea:focus{outline:none;border-color:#86c5ff;box-shadow:0 0 0 4px rgba(82,169,255,.12),0 16px 28px rgba(174,196,228,.2)}.config-actions{grid-column:span 2;display:flex;justify-content:flex-end;align-items:stretch}.config-actions-compact{grid-column:auto;align-items:end}.config-save-button{height:40px;padding-inline:18px;font-size:.94rem;min-width:96px;border-radius:14px;box-shadow:0 8px 16px rgba(33,125,212,.16)}.config-card-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));grid-gap:14px;gap:14px}.config-card-grid-setores{grid-template-columns:repeat(auto-fit,minmax(320px,1fr))}.config-card-grid-centros-custo{grid-template-columns:repeat(auto-fit,minmax(280px,340px));justify-content:start}.config-entity-card{border-radius:10px;padding:18px;display:grid;grid-gap:15px;gap:15px;min-width:0;align-content:start;background:#fff;border:1px solid #e8e6e1;box-shadow:none}.config-entity-card:nth-child(6n+1){background:#fff9df}.config-entity-card:nth-child(6n+2){background:#eef6ff}.config-entity-card:nth-child(6n+3){background:#edf7f1}.config-entity-card:nth-child(6n+4){background:#fff0f6}.config-entity-card:nth-child(6n+5){background:#f4f0ff}.config-entity-card:nth-child(6n){background:#fff4df}.config-entity-card-setor{min-height:100%}.config-entity-top{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.config-entity-content{display:grid;grid-gap:8px;gap:8px;min-width:0}.config-entity-content strong{font-size:1.18rem;color:#284064}.config-entity-content p{color:var(--text-secondary);line-height:1.5;min-height:48px}.config-entity-status{display:inline-flex;align-items:center;justify-content:center;padding:7px 12px;border-radius:999px;font-size:.76rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;border:1px solid transparent;flex:0 0 auto}.config-entity-status.ativo{background:#ecfbf2;color:#1e915c;border-color:#cdeed9}.config-entity-status.inativo{background:#f5f7fb;color:#667996;border-color:#dbe5f3}.config-item-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-start;margin-top:auto}.item-icon{width:40px;height:40px;border-radius:13px;display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;border:1px solid transparent}.item-icon.soft-blue{background:#eef7ff;border-color:#cfe3fa;color:#1b72cc}.item-icon.soft-green{background:#eefbf4;border-color:#cdeed9;color:#188f5a}.item-icon.soft-orange{background:#fff7ed;border-color:#fed7aa;color:#d97d1a}.item-icon.soft-purple{background:#f5f0ff;border-color:#ded2ff;color:#7350e6}.item-icon.soft-rose{background:#fff2f5;border-color:#ffc9d6;color:#de5479}.item-icon.soft-cyan{background:#ecfeff;border-color:#baeef5;color:#1b91a8}.config-meta{display:flex;flex-wrap:wrap;gap:8px}.config-meta span{padding:6px 10px;border-radius:999px;background:#f8fbff;color:#5b6f8e;font-size:.83rem;border:1px solid #dbe6f5}.config-meta-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:8px;gap:8px}.config-meta-grid span:last-child{grid-column:1/-1}.config-modal-form{display:grid;grid-gap:22px;gap:22px}.config-modal-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:18px;gap:18px}.colaborador-modal-grid,.config-modal-grid-setor{grid-template-columns:repeat(3,minmax(0,1fr))}.colaborador-modal-grid{column-gap:18px;row-gap:18px}.config-modal-field-full{grid-column:1/-1}.colaborador-card{min-height:330px;overflow:visible;padding:20px}.colaboradores-page .config-card-grid-setores{grid-template-columns:repeat(auto-fit,minmax(260px,300px));justify-content:start;align-items:stretch}.colaborador-card .config-entity-content{gap:8px}.colaborador-card .config-entity-content p,.colaborador-card .config-entity-content strong{overflow:hidden;text-overflow:ellipsis}.colaborador-card .config-entity-content strong{display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;line-height:1.25}.colaborador-card .config-entity-content p{white-space:nowrap;min-height:0}.colaborador-info-list{display:grid;grid-gap:10px;gap:10px;margin-top:4px}.colaborador-info-list div{display:grid;grid-gap:3px;gap:3px;min-width:0;padding:0 0 10px;border-bottom:1px solid rgba(214,225,241,.72)}.colaborador-info-list div:last-child{border-bottom:0;padding-bottom:0}.colaborador-info-list span{color:#7a8ba6;font-size:.74rem;font-weight:800;letter-spacing:.04em;text-transform:uppercase}.colaborador-info-list strong{min-width:0;color:#405477;font-size:.91rem;font-weight:700;line-height:1.32;overflow-wrap:anywhere}.colaboradores-tab-section{padding:0;border:0;background:transparent;box-shadow:none}.colaboradores-tab-section .config-toolbar{min-height:54px;align-items:center;margin-bottom:12px}.colaboradores-tab-section .config-section-head{align-items:center}.colaboradores-tab-section .config-section-head .section-badge{width:34px;height:34px;border-radius:10px}.colaboradores-tab-section .config-section-head h3{line-height:1.1}.colaboradores-compact-grid{grid-template-columns:repeat(auto-fit,minmax(230px,1fr))!important;gap:10px}.centros-compact-grid{grid-template-columns:repeat(auto-fit,minmax(220px,280px))!important;gap:10px}.centro-custo-card-compact,.colaborador-card-compact{min-height:0;padding:12px;gap:10px;border-radius:14px;border-color:transparent;box-shadow:none;grid-template-rows:auto auto minmax(0,1fr) auto}.centro-custo-card-compact .config-entity-top,.colaborador-card-compact .config-entity-top{align-items:center}.centro-custo-card-compact .item-icon,.colaborador-card-compact .item-icon{width:30px;height:30px;border-radius:9px}.centro-custo-card-compact .item-icon svg,.colaborador-card-compact .item-icon svg{width:16px;height:16px}.colaborador-card-compact .config-entity-status{padding:4px 8px;font-size:.64rem;letter-spacing:.02em}.centro-custo-card-compact .config-entity-content,.colaborador-card-compact .config-entity-content{gap:4px}.centro-custo-card-compact .config-entity-content strong,.colaborador-card-compact .config-entity-content strong{font-size:.98rem;line-height:1.25;color:#2f2f2f}.centro-custo-card-compact .config-entity-content p,.colaborador-card-compact .config-entity-content p{min-height:0;font-size:.84rem;line-height:1.3;color:#6f6d68}.colaborador-card-compact .colaborador-info-list{gap:6px;margin:0}.colaborador-card-compact .colaborador-info-list div{gap:2px;padding-bottom:6px;border-color:hsla(37,6%,54%,.16)}.colaborador-card-compact .colaborador-info-list span{font-size:.62rem;font-weight:650;letter-spacing:.03em;color:#8a8780}.colaborador-card-compact .colaborador-info-list strong{font-size:.82rem;line-height:1.25;color:#4f4d49}.centro-custo-card-compact .config-item-actions,.colaborador-card-compact .config-item-actions{gap:6px;padding-top:2px;align-self:end;margin-top:auto}.centro-custo-card-compact .config-item-actions .botao,.colaborador-card-compact .config-item-actions .botao{min-height:30px;padding:6px 9px;border-radius:8px;font-size:.82rem}.config-page-tabs{gap:8px}.config-page-tabs-row{display:flex;align-items:center;justify-content:space-between;gap:16px}.config-page-tabs button{min-height:34px;padding:6px 12px;background:#f7f7f5;color:#77756f;border:1px solid transparent}.config-page-tabs button.ativo{background:#eeeeeb;color:#4f4d49}.config-page-action{flex:0 0 auto}.config-tab-section{padding:0;border:0;background:transparent;box-shadow:none}.config-tab-section .config-toolbar{min-height:54px;align-items:center;margin-bottom:12px}.config-tab-section .section-badge{width:34px;height:34px;border-radius:10px}.config-compact-grid{grid-template-columns:repeat(auto-fit,minmax(230px,1fr))!important;gap:10px}.config-compact-card{min-height:0;padding:12px;gap:10px;border-radius:14px;border-color:transparent;box-shadow:none;grid-template-rows:auto auto minmax(0,1fr) auto}.config-compact-card .item-icon{width:30px;height:30px;border-radius:9px}.config-compact-card .item-icon svg{width:16px;height:16px}.config-compact-card .config-entity-status{padding:4px 8px;font-size:.64rem;letter-spacing:.02em}.config-compact-card .config-entity-content{gap:4px}.config-compact-card .config-entity-content strong{font-size:.98rem;line-height:1.25;color:#2f2f2f}.config-compact-card .config-entity-content p{min-height:0;font-size:.84rem;line-height:1.35;color:#6f6d68;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.config-compact-card .config-meta{gap:6px}.config-compact-card .config-meta span{min-width:0;padding:5px 8px;font-size:.72rem;background:hsla(0,0%,100%,.58);border-color:hsla(37,6%,54%,.16);color:#6f6d68;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.config-compact-card .config-item-actions{align-self:end;margin-top:auto;gap:6px}.config-compact-card .config-item-actions .botao{min-height:30px;padding:6px 9px;border-radius:8px;font-size:.82rem}.config-check{display:inline-flex;align-items:center;gap:10px;padding:12px 14px;border-radius:16px;background:hsla(0,0%,100%,.72);border:1px solid rgba(214,225,241,.92);color:#4f678e;font-weight:600;width:-moz-fit-content;width:fit-content}.config-check input{width:16px;height:16px}.filtros{display:grid;grid-template-columns:repeat(5,minmax(140px,1fr));grid-gap:10px;gap:10px}.filtros-dashboard{display:flex;flex-wrap:wrap;align-items:stretch;gap:10px;padding:12px!important;border:1px solid #e8e6e1;border-radius:8px;background:#fff;box-shadow:none}.campo{display:grid;grid-gap:6px;gap:6px}.filtros-dashboard .campo{flex:1 1 190px;min-width:164px;gap:6px;align-content:start}.campo span{font-size:.84rem;color:var(--text-secondary)}.campo-label{gap:6px;padding-left:2px;font-weight:600;color:#76746f}.campo-icone,.campo-label{display:inline-flex;align-items:center}.campo-icone{width:16px;height:16px;justify-content:center;color:#8a8883;flex:0 0 auto}.campo-icone svg{width:15px;height:15px;stroke-width:2}.campo input,.campo select,.campo textarea{width:100%;min-width:0;box-sizing:border-box;border:1px solid #dfddd8;border-radius:6px;padding:8px 10px;background:#fff;color:var(--text-primary);font-size:.94rem;font-weight:400;box-shadow:none}.filtros-dashboard .campo input,.filtros-dashboard .campo select{height:36px;padding-top:8px;padding-bottom:8px}.filtros-dashboard .campo input:focus,.filtros-dashboard .campo select:focus,.filtros-dashboard .campo textarea:focus{outline:none;border-color:#b8b6b0;box-shadow:0 0 0 2px hsla(0,0%,6%,.05)}.campo select{-webkit-appearance:none;-moz-appearance:none;appearance:none;background-color:#fff;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 14 14' fill='none'%3E%3Cpath d='M3.5 5.25L7 8.75L10.5 5.25' stroke='%2376746f' stroke-width='1.7' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-position:calc(100% - 12px) 50%;background-size:14px 14px;background-repeat:no-repeat;padding-right:34px}.login-page{display:grid;place-items:center;padding:28px;background:radial-gradient(circle at top left,rgba(40,157,255,.18) 0,rgba(40,157,255,0) 32%),linear-gradient(180deg,#eef5ff,#f7fbff 48%,#edf3fb)}.login-shell{width:min(780px,100%)}.login-card{display:grid;grid-gap:18px;gap:18px;padding:24px;border-radius:28px;box-shadow:0 22px 48px rgba(133,164,205,.18)}.login-brand{display:grid;grid-template-columns:138px minmax(0,1fr);grid-gap:18px;gap:18px;align-items:center}.login-brand-image{width:138px;height:96px;object-fit:contain;border-radius:20px;background:#fff;padding:10px 14px;border:1px solid rgba(213,226,244,.95);box-shadow:0 14px 30px rgba(175,196,226,.2)}.login-brand-copy{display:grid;grid-gap:6px;gap:6px}.login-brand-copy h1{font-size:2rem;color:#24406a}.login-brand-copy p{color:var(--text-secondary);font-size:1rem;line-height:1.5}.login-form-card{padding:22px;border-radius:24px;background:radial-gradient(circle at top right,rgba(82,169,255,.1) 0,rgba(82,169,255,0) 30%),linear-gradient(180deg,hsla(0,0%,100%,.98),rgba(247,250,255,.98))}.login-fields,.login-form-card{display:grid;grid-gap:18px;gap:18px}.login-campo{gap:10px}.login-campo>span{font-size:.9rem;font-weight:600;color:#58719a;padding-left:4px}.login-input-shell{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;grid-gap:12px;gap:12px;min-height:64px;padding:10px 14px;border-radius:22px;border:1px solid rgba(210,224,243,.95);background:#fff;box-shadow:0 14px 30px rgba(141,167,206,.12)}.login-input-shell:focus-within{border-color:#8bc3ff;box-shadow:0 0 0 4px rgba(82,169,255,.16),0 14px 30px rgba(141,167,206,.18)}.login-input-shell input{border:0;box-shadow:none;padding:0;min-height:34px;min-width:0;width:100%;background:transparent;font-size:1rem;line-height:1.45}.login-input-shell input:focus{outline:none}.login-input-shell input:-webkit-autofill,.login-input-shell input:-webkit-autofill:focus,.login-input-shell input:-webkit-autofill:hover{-webkit-text-fill-color:var(--text-primary);box-shadow:inset 0 0 0 1000px #fff}.login-campo select{min-height:64px;border-radius:22px;padding:16px 52px 16px 18px;font-size:1rem;box-shadow:0 14px 30px rgba(141,167,206,.12)}.login-campo select:focus{outline:none;border-color:#8bc3ff;box-shadow:0 0 0 4px rgba(82,169,255,.16),0 14px 30px rgba(141,167,206,.18)}.login-password-toggle{width:40px;height:40px;border:0;border-radius:12px;background:#eef5ff;color:#5977a3;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;transition:transform .18s ease,background .18s ease,color .18s ease}.login-password-toggle:hover{transform:translateY(-1px);background:#dfeeff;color:#317fd5}.login-actions{display:flex;justify-content:flex-end}.login-submit{min-width:220px;min-height:50px;border-radius:16px}.login-tenants-grid{margin-top:2px}.login-footer{padding-top:8px;text-align:center;color:#7f91ab;font-size:.86rem}.login-footer p{font-size:.82rem;font-weight:700}.login-footer span{font-size:.76rem}.toast-stack{position:fixed;top:18px;right:18px;z-index:2000;display:grid;grid-gap:12px;gap:12px;width:min(420px,calc(100vw - 24px));pointer-events:none}.toast-item{pointer-events:auto;display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:start;grid-gap:12px;gap:12px;padding:14px 14px 14px 12px;border-radius:18px;border:1px solid rgba(214,226,243,.92);background:hsla(0,0%,100%,.96);box-shadow:0 20px 42px rgba(22,58,110,.18);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);animation:toast-enter .28s ease}.toast-item.info{border-color:rgba(149,197,255,.95)}.toast-item.success{border-color:rgba(138,222,180,.95)}.toast-item.warning{border-color:rgba(255,214,138,.95)}.toast-item.error{border-color:rgba(255,175,191,.95)}.toast-icon{width:38px;height:38px;border-radius:13px;display:inline-flex;align-items:center;justify-content:center;font-size:1rem}.toast-icon.info{background:#eaf4ff;color:#2b8fff}.toast-icon.success{background:#e9faef;color:#1ea866}.toast-icon.warning{background:#fff6e9;color:#ee8b1e}.toast-icon.error{background:#fff0f4;color:#db4e74}.toast-copy{display:grid;grid-gap:4px;gap:4px;min-width:0}.toast-copy strong{color:#223a60;font-size:.95rem}.toast-copy span{color:#617591;font-size:.86rem;line-height:1.45}.toast-close{width:34px;height:34px;border:0;border-radius:12px;background:rgba(239,245,255,.9);color:#6580a7;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;transition:transform .18s ease,background .18s ease,color .18s ease}.toast-close:hover{transform:translateY(-1px);background:rgba(223,236,255,.96);color:#31598d}@keyframes toast-enter{0%{opacity:0;transform:translateY(-10px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}.filtros-acoes{display:flex;align-items:center;justify-content:flex-start;gap:10px;flex:0 0 auto;align-self:end;padding-top:0}.filtros-dashboard .filtros-acoes .botao{height:36px;white-space:nowrap;border-radius:6px;padding-inline:12px;font-size:.94rem;font-weight:600;box-shadow:none}.filtros-dashboard .filtros-acoes .botao svg{width:16px;height:16px;stroke-width:2}.filtros-dashboard .filtros-acoes .botao.primario{border-color:#1f75d6;background:#2383e2;color:#fff;box-shadow:none}.dashboard-search-trigger{min-width:100px;border-color:#dfddd8;background:#fff;color:#56544f;font-weight:600}.dashboard-search-trigger.ativo{border-color:#d4d2cc;color:#2f2f2f;background:#efeeeb}.dashboard-search-backdrop{position:fixed;inset:0;z-index:28;background:rgba(26,40,68,.22);display:flex;justify-content:flex-end;align-items:flex-start;padding:88px 22px 22px}.dashboard-search-panel{width:min(420px,calc(100vw - 28px));display:grid;grid-gap:16px;gap:16px;padding:18px;border-radius:24px;border:1px solid rgba(211,226,244,.94);background:linear-gradient(145deg,#fff,#f2f7ff);box-shadow:0 24px 48px rgba(49,80,122,.22),inset 0 1px 0 hsla(0,0%,100%,.9);animation:dashboard-search-in .18s ease-out}@keyframes dashboard-search-in{0%{opacity:0;transform:translateY(-10px) translateX(10px)}to{opacity:1;transform:translateY(0) translateX(0)}}.dashboard-search-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.dashboard-search-head div{display:grid;grid-gap:4px;gap:4px}.dashboard-search-head span{color:#6f85a4;font-size:.78rem;font-weight:800;letter-spacing:.06em;text-transform:uppercase}.dashboard-search-head strong{color:#263f67;font-size:1.08rem}.dashboard-search-icon-button{width:42px;height:42px;padding:0;border-radius:14px;flex:0 0 auto}.dashboard-search-field{min-height:52px;display:flex;align-items:center;gap:10px;padding:0 14px;border-radius:18px;border:1px solid #d7e4f4;background:#fff;box-shadow:inset 0 1px 0 hsla(0,0%,100%,.96),0 10px 22px rgba(156,178,207,.14)}.dashboard-search-field svg{color:#317bc8;flex:0 0 auto}.dashboard-search-field input{min-width:0;width:100%;border:0;outline:0;background:transparent;color:var(--text-primary)}.dashboard-search-actions{display:flex;justify-content:flex-end;gap:10px;flex-wrap:wrap}.dashboard-search-actions .botao{min-height:42px}.relatorios-page{display:grid;grid-gap:12px;gap:12px}.relatorios-hero{padding:0 0 2px;border-radius:0;display:flex;align-items:center;justify-content:space-between;gap:12px;background:#fff;border-color:transparent;box-shadow:none}.relatorios-hero-content{flex:1 1 560px;min-width:320px;display:grid;grid-gap:6px;gap:6px}.relatorio-card-kicker,.relatorios-kicker{text-transform:uppercase;letter-spacing:.08em;font-size:.72rem;font-weight:700;color:#7f94b5}.relatorios-hero h1{font-size:clamp(1.55rem,2.8vw,2.2rem);color:#2f2f2f;font-weight:800}.relatorios-hero p{max-width:760px;color:#77756f;line-height:1.45;font-size:.95rem}.relatorios-hero-side{flex:0 0 auto;display:flex;align-items:center;gap:12px}.relatorios-hero-badge{display:none;width:54px;height:54px;border-radius:18px;display:inline-flex;align-items:center;justify-content:center;color:#176fbd;font-size:1.55rem;background:#eef7ff;border:1px solid #cfe3fa}.relatorios-pdf-botao{min-width:0;min-height:34px;padding-inline:12px;border-radius:9px}.relatorios-filtros{margin-top:0;padding:10px!important;border-color:#ecebea;border-radius:14px;box-shadow:none}.relatorios-filtros .campo{flex-basis:170px}.relatorios-filtros .campo input,.relatorios-filtros .campo select{width:100%;margin:0;min-height:34px;font-size:.9rem}.relatorios-filtros .filtros-acoes{width:auto;min-width:120px;justify-content:stretch}.relatorios-filtros .filtros-acoes .botao{width:100%}.relatorios-filtro-botao{height:36px!important;padding-inline:12px!important;border-radius:9px!important}.relatorios-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:8px;gap:8px}.relatorio-stat-card{padding:12px;border-radius:14px;display:flex;align-items:center;gap:10px;background:#f7f7f5;border-color:transparent;box-shadow:none}.relatorio-stat-card strong{display:block;font-size:1.34rem;color:#2f2f2f;line-height:1}.relatorio-stat-card span:last-child{color:#77756f;font-size:.82rem}.relatorio-stat-icon{width:34px;height:34px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;font-size:1rem;flex:0 0 auto}.relatorio-stat-icon.azul{background:#e8f5ff;color:#2496f3}.relatorio-stat-icon.verde{background:#e9fbef;color:#1fab65}.relatorio-stat-icon.roxo{background:#f1ecff;color:#7a58f4}.relatorio-stat-icon.laranja{background:#fff3e6;color:#f0993a}.relatorios-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));grid-gap:10px;gap:10px}.relatorio-chart-card{grid-column:span 6;padding:12px;border-radius:14px;background:#fff;border-color:#ecebea;box-shadow:none;display:grid;grid-gap:10px;gap:10px}.relatorio-chart-card-wide{grid-column:span 6}.relatorio-chart-card-full{grid-column:1/-1}.relatorio-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.relatorio-card-head h3{margin-top:4px;color:#2f2f2f;font-size:.98rem}.relatorio-chart-wrap{position:relative;min-height:210px}.relatorio-heatmap-legend{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.relatorio-heatmap-legend-item{display:inline-flex;align-items:center;gap:8px;color:#5d7191;font-size:.76rem;font-weight:500}.relatorio-heatmap-legend-swatch{width:14px;height:14px;border-radius:5px;border:1px solid rgba(214,224,239,.9);box-shadow:inset 0 1px 0 hsla(0,0%,100%,.75)}.relatorio-chart-tall{min-height:220px}.relatorio-chart-heatmap{min-height:260px}.tickets-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));grid-gap:14px;gap:14px;align-items:stretch;width:100%}.tickets-grid>div{height:100%;min-width:0}.ticket-card{padding:16px;display:grid;grid-gap:14px;gap:14px;min-height:196px;height:100%;grid-template-rows:auto 1fr auto;position:relative;overflow:hidden;border-radius:18px;border-color:#ebe9e4;background:#fff;box-shadow:0 1px 0 hsla(0,0%,6%,.03);transition:border-color .18s ease,box-shadow .18s ease,transform .18s ease}.ticket-card:hover{border-color:#dedbd4;box-shadow:0 10px 28px hsla(0,0%,6%,.06);transform:translateY(-1px)}.ticket-card-badges{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap}.ticket-card-alerta{border-color:#f0d4a4;background:#fffaf1;box-shadow:0 8px 22px rgba(181,126,48,.08);animation:ticket-alerta-pulse 1.2s ease-in-out infinite}.ticket-card-critico{border-color:#efc6ce;background:#fff8fa;box-shadow:0 8px 22px rgba(179,67,89,.08)}.ticket-card-critico:before{content:"";position:absolute;inset:0;background:linear-gradient(120deg,rgba(239,69,101,.1),hsla(0,0%,100%,0) 58%);pointer-events:none}.ticket-card-critico.ticket-card-alerta{border-color:#efc6ce;background:#fff8fa;box-shadow:0 10px 24px rgba(179,67,89,.1)}.ticket-card-alerta:before{content:"";position:absolute;inset:0;background:linear-gradient(120deg,rgba(255,208,129,.08),hsla(0,0%,100%,0) 55%);pointer-events:none}.ticket-badge-novo{color:#9a4f00;background:linear-gradient(180deg,#fff3d8,#ffe1a3);border:1px solid #f3c979;font-weight:800;letter-spacing:.05em}@keyframes ticket-alerta-pulse{0%{border-color:#ffcf7a;box-shadow:0 0 0 0 rgba(255,180,77,.34),0 14px 24px rgba(255,179,77,.16);transform:translateY(0)}50%{border-color:#ff9f1a;box-shadow:0 0 0 8px rgba(255,180,77,.1),0 18px 34px rgba(255,154,31,.22);transform:translateY(-1px)}to{border-color:#ffcf7a;box-shadow:0 0 0 0 rgba(255,180,77,.18),0 14px 24px rgba(255,179,77,.16);transform:translateY(0)}}.metrica-card-head{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:8px;position:relative;z-index:1}.metrica-card-title{color:#6f6d68;font-size:.84rem;font-weight:650}.metrica-card-icon{width:28px;height:28px;border-radius:6px;font-size:24px;background:transparent!important;box-shadow:none;border:0;flex:0 0 auto;color:#8a8883}.metrica-card-icon.azul{color:#2383e2}.metrica-card-icon.laranja{color:#d9821f}.metrica-card-icon.roxo{color:#2373a8}.metrica-card-icon.verde{color:#24965d}.metrica-card-icon.vermelho{color:#c64a5d}.metrica-card-value{font-size:2.5rem;line-height:1;font-weight:750;color:#2f2f2f;position:relative;z-index:1;transform-origin:left center}.metrica-card-value.animando{animation:metrica-card-pop 1.15s cubic-bezier(.2,.9,.2,1)}.metrica-card-value.destacando{color:#2383e2;text-shadow:0 0 0 rgba(45,149,255,0),0 0 18px rgba(45,149,255,.22)}@keyframes metrica-card-pop{0%{transform:scale(1);filter:brightness(1);text-shadow:0 0 0 rgba(45,149,255,0)}20%{transform:scale(1.18) translateY(-2px);filter:brightness(1.08);text-shadow:0 0 0 rgba(45,149,255,.12),0 0 22px rgba(45,149,255,.38)}45%{transform:scale(.94);filter:brightness(1.02);text-shadow:0 0 0 rgba(45,149,255,.08),0 0 14px rgba(45,149,255,.22)}70%{transform:scale(1.08);filter:brightness(1.06);text-shadow:0 0 0 rgba(45,149,255,.08),0 0 18px rgba(45,149,255,.28)}to{transform:scale(1);filter:brightness(1);text-shadow:0 0 0 rgba(45,149,255,0)}}.ticket-card-top{display:flex;justify-content:space-between;align-items:center;gap:8px}.ticket-priority-badge{display:inline-flex;align-items:center;justify-content:center;min-width:78px;padding:6px 12px;border-radius:999px;font-size:.76rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;border:1px solid transparent;box-shadow:none}.ticket-priority-badge.baixa{color:#2b6cb0;background:linear-gradient(180deg,#eef6ff,#e0eeff);border-color:#c6dcfb}.ticket-priority-badge.media{color:#8a5a00;background:linear-gradient(180deg,#fff6de,#ffeab5);border-color:#f2d58a}.ticket-priority-badge.alta{color:#8f2338;background:linear-gradient(180deg,#ffe8ee,#ffd1dc);border-color:#f4afc0}.ticket-priority-badge.critica{color:#fff;background:linear-gradient(180deg,#ff6d8d,#e84669);border-color:#dc3f61;box-shadow:0 8px 18px rgba(232,70,105,.22)}.ticket-card-body{display:grid;grid-gap:10px;gap:10px;align-content:start}.ticket-card-protocolo{font-size:1.02rem;line-height:1.2;color:#2f3f5f;font-weight:750}.ticket-card-title{color:#42526c;line-height:1.45}.ticket-card-problem,.ticket-card-title{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-card-problem{color:#6f7480;font-size:.88rem;line-height:1.35;min-height:38px}.ticket-card-meta{display:flex;flex-wrap:wrap;gap:8px;align-items:flex-start}.ticket-category-badge{width:-moz-fit-content;width:fit-content;background:#f4f0ff;color:#6447cf}.ticket-sector-badge{width:-moz-fit-content;width:fit-content;background:#eef8ff;color:#2f6ea8;border-color:#cfe4fb}.ticket-card-foot{display:grid;grid-gap:6px;gap:6px;padding-top:10px;border-top:1px solid #f0efec}.ticket-card-contact{color:var(--text-secondary);font-size:.86rem}.ticket-card-contact strong{color:#2f3f5f;font-weight:700}.ticket-card-updated{color:var(--text-secondary);font-size:.8rem}.badge{display:inline-flex;align-items:center;justify-content:center;min-height:28px;border-radius:999px;padding:6px 12px;font-size:.76rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;border:1px solid transparent;box-shadow:none}.badge.aberto{color:#1f6fb8;background:#eef7ff;border-color:#bfdbfb}.badge.em_atendimento{color:#8a5a00;background:#fff6de;border-color:#f2d58a}.badge.aguardando_usuario{color:#5d47c7;background:#f5f0ff;border-color:#d4c5fb}.badge.resolvido{color:#168352;background:#edfff4;border-color:#bce8cf}.badge.fechado{color:#5b6f8f;background:#f6f8fb;border-color:#d4dfed}.ticket-page{display:grid;grid-gap:14px;gap:14px}.ticket-hero{display:grid;grid-gap:12px;gap:12px;padding:0 0 14px!important;background:transparent;border:0;border-bottom:1px solid #ecebea;border-radius:0;box-shadow:none}.ticket-hero-main{display:grid;grid-template-columns:auto minmax(0,1fr) auto;grid-gap:10px;gap:10px;align-items:center}.ticket-hero-back{display:flex;align-items:center}.ticket-hero-copy{display:grid;grid-gap:4px;gap:4px;max-width:min(100%,820px)}.ticket-kicker{display:inline-flex;width:-moz-fit-content;width:fit-content;padding:3px 8px;border-radius:999px;background:#f1f1ef;color:#6f6d68;font-size:.66rem;font-weight:650;letter-spacing:.02em;text-transform:uppercase}.ticket-kicker-protocolo{background:#fff4d8;color:#8c650f}.ticket-kicker-soft{background:#eff6ff;color:#4d719c}.ticket-hero-copy h2{margin:0;font-size:clamp(1.08rem,1.15vw,1.32rem);line-height:1;color:#2f2f2f}.ticket-hero-actions{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end;align-items:center;max-width:150px}.ticket-back-button{display:inline-flex;align-items:center;gap:7px;min-height:32px;padding-inline:11px;font-weight:650;background:#f3f3f1;border-color:transparent;color:#55534f;box-shadow:none}.ticket-summary-grid{display:grid;grid-template-columns:repeat(4,minmax(180px,1fr));grid-gap:8px;gap:8px;align-items:stretch}.ticket-summary-card{display:grid;grid-template-columns:auto minmax(0,1fr);grid-gap:3px 10px;gap:3px 10px;padding:9px 10px;border:1px solid transparent;border-radius:13px;background:#f7f7f5;min-width:0;min-height:78px;align-content:center;position:relative;box-shadow:none}.ticket-summary-card:first-child{background:#f1f7ff}.ticket-summary-card:nth-child(2){background:#fff8e9}.ticket-summary-card:nth-child(3){background:#f7f3ff}.ticket-summary-card:nth-child(4){background:#f0fbf5}.ticket-summary-label{font-size:.64rem;font-weight:650;letter-spacing:.03em;text-transform:uppercase;color:#77746d;grid-column:2}.ticket-summary-icon{width:28px;height:28px;border-radius:9px;display:inline-flex;align-items:center;justify-content:center;background:hsla(0,0%,100%,.72);color:#5d5a54;border:1px solid hsla(37,6%,54%,.14);grid-row:span 3}.ticket-field-help,.ticket-summary-card small{color:#63758f;grid-column:2}.ticket-summary-card strong{font-size:.94rem;line-height:1.3;color:#2f2f2f;grid-column:2;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-summary-editable{padding-right:44px}.ticket-summary-edit-button{position:absolute;top:9px;right:9px;width:28px;height:28px;border:1px solid hsla(37,6%,54%,.16);border-radius:9px;background:hsla(0,0%,100%,.78);color:#6f6d68;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;transition:background .18s ease,color .18s ease,transform .18s ease}.ticket-summary-edit-button:hover{background:#fff;color:#2f2f2f;transform:translateY(-1px)}.ticket-summary-edit-button:disabled{cursor:not-allowed;opacity:.45;transform:none}.ticket-summary-edit-button svg{width:15px;height:15px}.ticket-priority-form{display:grid;grid-gap:6px;gap:6px;grid-column:2}.ticket-priority-form .ticket-select-field{display:grid}.ticket-priority-form .botao{width:100%;min-height:36px;padding-block:7px;box-shadow:none}.ticket-summary-card .ticket-form-stack{grid-column:2}.ticket-summary-card .ticket-form-stack .botao{min-height:36px;padding-block:7px;box-shadow:none}.ticket-edit-modal{width:min(100%,420px);gap:16px;padding:18px;border-color:#e7e5e1;border-radius:16px;box-shadow:0 20px 44px hsla(0,0%,6%,.12)}.ticket-edit-modal-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding-bottom:12px;border-bottom:1px solid #ecebea}.ticket-edit-modal-head h3{margin:6px 0 0;color:#2f2f2f;font-size:1.15rem}.ticket-modal-close{width:30px;height:30px;border:0;border-radius:999px;background:#efeeeb;color:#77756f;display:inline-flex;align-items:center;justify-content:center;cursor:pointer}.ticket-edit-form{display:grid;grid-gap:16px;gap:16px}.ticket-edit-form .campo>span{color:#6f6d68;font-size:.86rem;font-weight:650}.ticket-edit-form .modal-actions{margin-top:0}.ticket-status-spotlight{position:relative;overflow:hidden;min-height:102px;grid-column:span 1;border-color:rgba(48,118,190,.2)}.ticket-status-spotlight:after{content:"";position:absolute;right:-26px;bottom:-26px;width:92px;height:92px;border-radius:24px;opacity:.2}.ticket-status-spotlight.azul{background:linear-gradient(145deg,#f4f9ff,#e8f1ff)}.ticket-status-spotlight.azul:after{background:linear-gradient(145deg,#d7ebff,#badfff)}.ticket-status-spotlight.laranja{background:linear-gradient(145deg,#fff7ec,#ffe7c6)}.ticket-status-spotlight.laranja:after{background:linear-gradient(145deg,#ffdcb0,#ffc576)}.ticket-status-spotlight.roxo{background:linear-gradient(145deg,#f4efff,#e6dcff)}.ticket-status-spotlight.roxo:after{background:linear-gradient(145deg,#ddd0ff,#c7b1ff)}.ticket-status-spotlight.verde{background:linear-gradient(145deg,#ecfff4,#d8f5e4)}.ticket-status-spotlight.verde:after{background:linear-gradient(145deg,#caefd9,#9be0bb)}.ticket-status-spotlight.vermelho{background:linear-gradient(145deg,#fff1f4,#ffdce4)}.ticket-status-spotlight.vermelho:after{background:linear-gradient(145deg,#ffcfd9,#ffadc0)}.ticket-status-spotlight-main{display:flex;align-items:center;gap:12px;margin-top:2px;position:relative;z-index:1}.ticket-status-spotlight-main strong{display:block;font-size:1.2rem;line-height:1.1;color:#132742}.ticket-status-spotlight-main small{display:block;margin-top:2px;color:#4f6482;max-width:460px;line-height:1.35;font-size:.9rem}.ticket-status-spotlight.is-updating{animation:pulse-status-card 1s ease-in-out infinite}.ticket-alert{border-radius:18px;padding:12px 14px;border:1px solid transparent}.ticket-alert.error{background:#fff4f6;border-color:#ffc6d2;color:#ad3153}.ticket-alert.success{background:#f1fbf4;border-color:#c8edd2;color:#1d7a4b}.ticket-layout{display:grid;grid-template-columns:1fr;grid-gap:12px;gap:12px;align-items:stretch;grid-template-areas:"full"}.ticket-main-column,.ticket-side-column{display:grid;grid-gap:16px;gap:16px}.ticket-main-column{grid-area:main}.ticket-side-column{grid-area:side}.ticket-main-column>.ticket-section,.ticket-side-column>.ticket-section{height:100%}.ticket-full-width{grid-area:full;display:grid;grid-gap:12px;gap:12px}.ticket-detail-grid{display:grid;grid-template-columns:minmax(250px,.58fr) minmax(0,1.42fr);grid-gap:14px;gap:14px;align-items:start;padding-top:12px}.ticket-side-stack{display:grid;grid-gap:12px;gap:12px;min-width:0}.ticket-attachments-panel,.ticket-conversation-panel,.ticket-problem-panel{min-width:0}.ticket-problem-panel{display:grid;grid-template-rows:auto minmax(0,1fr);grid-gap:12px;gap:12px;padding:14px;border-radius:14px;border:1px solid #ecebea;background:#f7f7f5;color:#3c3b38;min-height:190px;max-height:280px;overflow:hidden}.ticket-chat-assets-head,.ticket-problem-panel-head{display:grid;grid-template-columns:auto minmax(0,1fr);grid-gap:10px;gap:10px;align-items:center}.ticket-chat-assets-head .ticket-summary-icon,.ticket-problem-panel-head .ticket-summary-icon{grid-row:auto}.ticket-problem-panel p{margin:0;color:#3c3b38;font-size:.94rem;line-height:1.45;font-weight:500;white-space:pre-wrap}.ticket-panel-scroll{min-height:0;overflow:auto;padding-right:2px}.ticket-panel-scroll::-webkit-scrollbar{width:8px}.ticket-panel-scroll::-webkit-scrollbar-thumb{background:#d8d6d1;border-radius:999px}.ticket-panel-scroll::-webkit-scrollbar-track{background:transparent}.ticket-conversation-panel,.ticket-section{display:grid;grid-gap:10px;gap:10px}.ticket-section-assignee,.ticket-section-problem{align-content:start}.ticket-section-problem{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;grid-gap:10px;gap:10px;padding:12px 0 14px!important;border:0;border-bottom:1px solid #ecebea;border-radius:0;background:transparent;box-shadow:none}.ticket-section-problem .ticket-summary-icon{grid-row:auto}.ticket-section-problem p{margin:6px 0 0;color:#3c3b38;font-size:.96rem;line-height:1.45;font-weight:500;white-space:pre-wrap}.ticket-chat-section{gap:10px;padding:0!important;border:0;border-radius:0;background:transparent;box-shadow:none}.ticket-chat-head{align-items:center;display:grid;grid-template-columns:auto minmax(0,1fr) auto}.ticket-section-head{display:flex;justify-content:space-between;gap:12px;align-items:center;padding-bottom:10px;border-bottom:1px solid #ecebea}.ticket-refresh-button{width:34px;height:34px;min-height:34px;padding:0;border-radius:9px;background:transparent;border-color:transparent;color:#8b8984}.ticket-refresh-button:hover{background:#efeeeb;color:#2f2f2f}.ticket-refresh-button svg{width:17px;height:17px}.ticket-section-head h3{margin:0 0 2px;font-size:.98rem;color:#2f2f2f}.ticket-section-head p{margin:0;color:#7d7a73;line-height:1.45;font-size:.84rem}.ticket-readonly-banner{margin-top:14px;padding:14px 16px;border-radius:18px;border:1px solid #d9e5f2;background:linear-gradient(145deg,#f9fbff,#f2f7fd);display:grid;grid-gap:10px;gap:10px}.ticket-readonly-banner p{margin:0;color:#5c6f8e;line-height:1.45}.ticket-readonly-pill{width:-moz-fit-content;width:fit-content;display:inline-flex;align-items:center;gap:8px;padding:8px 12px;border-radius:999px;border:1px solid #d7e2f0;background:#eef4fb;color:#31547f;font-size:.82rem;font-weight:700}.ticket-problem-head{display:grid;grid-gap:6px;gap:6px}.ticket-section-problem .ticket-problem-box{min-height:100%;display:flex;align-items:center}.ticket-chat-shell{display:grid;grid-gap:10px;gap:10px;padding:0;border-radius:0;background:transparent;border:0}.ticket-chat-content{display:grid;grid-template-columns:minmax(0,2.4fr) minmax(240px,.65fr);grid-gap:14px;gap:14px;align-items:start}.ticket-chat-main{display:grid;grid-gap:10px;gap:10px;min-width:0}.ticket-problem-box{padding:18px 20px;border-radius:18px;background:#f7fbff;border:1px solid #dbe8f5;white-space:pre-wrap;line-height:1.55;font-size:1.12rem;color:#263b5d}.ticket-problem-box-highlight{background:linear-gradient(180deg,rgba(250,252,255,.98),rgba(243,248,255,.98));box-shadow:inset 0 1px 0 hsla(0,0%,100%,.96),0 10px 20px rgba(186,203,227,.12)}.ticket-form-stack{display:grid;grid-gap:10px;gap:10px}.ticket-select-field{gap:8px}.ticket-select-field select{width:100%;height:42px;border:1px solid #d8e4f3;border-radius:999px;padding:8px 42px 8px 14px;background-color:#fff;color:var(--text-primary);box-shadow:none;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 14 14' fill='none'%3E%3Cpath d='M3.5 5.25L7 8.75L10.5 5.25' stroke='%236f92bf' stroke-width='1.7' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-position:calc(100% - 16px) 50%;background-size:14px 14px;background-repeat:no-repeat}.ticket-select-field select:focus{outline:none;border-color:#3aa4ff;box-shadow:0 0 0 4px rgba(58,164,255,.14)}.ticket-status-inline-shell{display:grid;grid-gap:10px;gap:10px}.ticket-status-timeline-shell{display:grid;grid-gap:7px;gap:7px;padding:10px 0 12px;border:0;border-bottom:1px solid #ecebea;border-radius:0;background:transparent}.ticket-status-compact{gap:10px;padding:10px;border:1px solid #ecebea;border-radius:16px;background:linear-gradient(180deg,#fff,#fbfbfa)}.ticket-status-timeline-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.ticket-status-timeline-head span{color:#77746d;font-size:.72rem;font-weight:650;letter-spacing:.03em;text-transform:uppercase}.ticket-status-timeline-head strong{color:#2f2f2f;font-size:.84rem}.ticket-status-current-badge{display:inline-flex;align-items:center;justify-content:center;min-height:28px;padding:5px 10px;border-radius:999px;font-size:.74rem;font-weight:700;border:1px solid #d7e2f0;background:#eef4fb;color:#31547f;white-space:nowrap;gap:6px}.ticket-status-current-badge svg{width:14px;height:14px}.ticket-status-inline-feedback{color:var(--text-secondary);font-size:.88rem}.ticket-status-inline-list{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));grid-gap:8px;gap:8px}.ticket-status-timeline{position:relative;display:grid;grid-template-columns:repeat(5,minmax(0,1fr));grid-gap:6px;gap:6px}.ticket-status-compact .ticket-status-timeline{display:flex;flex-wrap:wrap;gap:7px}.ticket-status-inline{display:flex;justify-content:flex-end;flex-wrap:nowrap;gap:6px;overflow-x:auto;padding:2px}.ticket-status-inline:before{content:none}.ticket-status-timeline:before{content:"";position:absolute;left:calc(10% + 15px);right:calc(10% + 15px);top:16px;height:2px;background:#dbe6f5}.ticket-status-compact .ticket-status-timeline:before{content:none}.ticket-status-dot-step{position:relative;z-index:1;border:0;background:transparent;display:grid;justify-items:center;grid-gap:5px;gap:5px;padding:0;color:#607799;font-size:.72rem;font-weight:600;cursor:pointer}.ticket-status-compact .ticket-status-dot-step{min-height:34px;padding:5px 9px;justify-content:flex-start;gap:7px;font-size:.72rem;transition:background .18s ease,border-color .18s ease,color .18s ease,transform .18s ease}.ticket-status-compact .ticket-status-dot-step,.ticket-status-inline .ticket-status-dot-step{border:1px solid #ecebea;border-radius:999px;background:#fff;display:inline-flex;align-items:center;color:#6f6d68;white-space:nowrap}.ticket-status-inline .ticket-status-dot-step{min-height:32px;padding:4px 8px;gap:6px;font-size:.7rem;box-shadow:none}.ticket-status-compact .ticket-status-dot-step.active,.ticket-status-inline .ticket-status-dot-step.active{background:#2f2f2f;border-color:#2f2f2f;color:#fff;transform:translateY(-1px)}.ticket-status-dot-step:disabled{cursor:not-allowed;opacity:.7}.ticket-status-dot{width:32px;height:32px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;border:2px solid #dbe6f5;background:#fff;box-shadow:0 4px 12px rgba(54,82,120,.08)}.ticket-status-compact .ticket-status-dot{width:22px;height:22px;min-width:22px;border-width:0;box-shadow:none;background:#f1f1ef}.ticket-status-inline .ticket-status-dot{width:22px;height:22px;min-width:22px;border:0;background:#f1f1ef;box-shadow:none}.ticket-status-compact .ticket-status-dot svg,.ticket-status-inline .ticket-status-dot svg{width:12px;height:12px}.ticket-status-compact .ticket-status-dot-step.active .ticket-status-dot{background:hsla(0,0%,100%,.16);border-color:transparent}.ticket-status-inline .ticket-status-dot-step.active .ticket-status-dot{background:hsla(0,0%,100%,.16)}.ticket-status-dot svg{width:15px;height:15px;stroke-width:2.5}.ticket-status-dot.azul{color:#1976ff}.ticket-status-dot.laranja{color:#ff9a3c}.ticket-status-dot.roxo{color:#7a69ff}.ticket-status-dot.verde{color:#21aa68}.ticket-status-dot.vermelho{color:#ff5a76}.ticket-status-dot-step.active{color:#20395f}.ticket-status-dot-step.active .ticket-status-dot.azul{background:#eaf3ff;border-color:#7fc2ff}.ticket-status-dot-step.active .ticket-status-dot.laranja{background:#fff2e4;border-color:#ffc27a}.ticket-status-dot-step.active .ticket-status-dot.roxo{background:#f1edff;border-color:#c7afff}.ticket-status-dot-step.active .ticket-status-dot.verde{background:#eaf8f0;border-color:#8fd5b1}.ticket-status-dot-step.active .ticket-status-dot.vermelho{background:#fff0f3;border-color:#ffb1c3}.ticket-status-dot-step.is-loading .ticket-status-dot{animation:pulse-status-card 1s ease-in-out infinite}.ticket-status-chip{border:1px solid #d9e4f4;border-radius:14px;padding:9px 10px;text-align:left;display:flex;align-items:center;gap:8px;cursor:pointer;background:#fff;box-shadow:0 6px 16px rgba(54,82,120,.05);min-height:52px;transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease,background-color .18s ease}.ticket-status-chip-icon{width:30px;height:30px;min-width:30px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;border:1px solid transparent}.ticket-status-chip-icon svg{width:16px;height:16px}.ticket-status-chip-icon.azul{color:#1976ff;background:#eaf3ff;border-color:#cfe1fb}.ticket-status-chip-icon.laranja{color:#ff9a3c;background:#fff2e4;border-color:#ffe0bc}.ticket-status-chip-icon.roxo{color:#7a69ff;background:#f1edff;border-color:#ddd4ff}.ticket-status-chip-icon.verde{color:#21aa68;background:#eaf8f0;border-color:#cbead9}.ticket-status-chip-icon.vermelho{color:#ff5a76;background:#fff0f3;border-color:#ffd4dc}.ticket-status-chip-copy{display:flex;align-items:center;min-width:0}.ticket-status-chip-copy strong{font-size:.9rem;color:var(--text-primary);line-height:1.2}.ticket-status-chip.active{transform:translateY(-1px);box-shadow:0 10px 20px rgba(54,82,120,.09)}.ticket-status-chip.azul.active{border-color:#7fc2ff;background:#eef7ff}.ticket-status-chip.laranja.active{border-color:#ffc27a;background:#fff6ea}.ticket-status-chip.roxo.active{border-color:#c7afff;background:#f4efff}.ticket-status-chip.verde.active{border-color:#8fd5b1;background:#effff5}.ticket-status-chip.vermelho.active{border-color:#ffb1c3;background:#fff2f5}.ticket-status-chip.is-loading,.ticket-status-chip:disabled{cursor:wait;opacity:.78}.ticket-status-chip.is-loading{animation:pulse-status-card 1s ease-in-out infinite}.ticket-inline-help{display:flex;justify-content:space-between;align-items:center;gap:10px;color:var(--text-secondary);font-size:.9rem}.ticket-chat-composer{display:grid;grid-gap:8px;gap:8px;padding:10px;border-radius:14px;background:#fbfbfa;border:1px solid #ecebea;box-shadow:none}.ticket-chat-composer.is-readonly{opacity:.9}.ticket-chat-assets{display:grid;grid-template-rows:auto minmax(0,1fr);grid-gap:12px;gap:12px;padding:14px;border-radius:14px;background:#f7f7f5;border:1px solid #ecebea;color:#3c3b38;min-height:190px;max-height:280px;overflow:hidden}.ticket-attachments-panel{min-height:190px}.ticket-chat-assets-head small{color:#7d7a73}.ticket-assets-list{display:grid;grid-gap:10px;gap:10px}.ticket-asset-item{display:grid;grid-gap:4px;gap:4px;padding:10px 12px;border-radius:12px;background:#fff;border:1px solid #efeeec}.ticket-asset-preview-link{display:block;width:-moz-fit-content;width:fit-content}.ticket-asset-preview{display:block;width:min(100%,240px);max-height:180px;object-fit:cover;border-radius:14px;border:1px solid #d9e5f4;box-shadow:0 8px 18px rgba(188,204,225,.18)}.ticket-asset-item p{margin:0;white-space:pre-wrap}.ticket-asset-link{width:-moz-fit-content;width:fit-content;color:#1f7fe0;font-size:.9rem;font-weight:600}.ticket-asset-link-muted{color:#7a8da9;font-weight:500}.ticket-empty-state{display:grid;grid-gap:6px;gap:6px;align-content:center;min-height:126px;padding:12px;border:1px dashed #d8d6d1;border-radius:14px;background:hsla(0,0%,100%,.72);text-align:left}.ticket-empty-state strong{color:#29415f}.ticket-empty-state p{margin:0;line-height:1.45}.ticket-asset-item time,.ticket-empty-state p{color:var(--text-secondary)}.ticket-chat-composer-head{display:flex;justify-content:space-between;gap:8px;align-items:flex-start}.ticket-chat-composer-head strong{display:block;margin-bottom:2px;color:#2f2f2f}.ticket-chat-composer-head small{color:#7d7a73;line-height:1.35;font-size:.82rem}.ticket-chat-composer textarea{width:100%;resize:vertical;min-height:76px;border:1px solid #e1dfda;border-radius:12px;padding:10px 12px;background:#fff;color:#2f2f2f;box-shadow:none;font-size:.94rem;line-height:1.45}.ticket-chat-composer textarea:disabled{background:#f5f8fc;color:#7a8da9;cursor:not-allowed}.ticket-thread{display:grid;grid-gap:8px;gap:8px;max-height:58vh;min-height:420px;overflow-y:auto;padding:10px;background:#fbfbfa;border:1px solid #ecebea;border-radius:14px}.ticket-thread-group{display:grid;grid-gap:7px;gap:7px}.ticket-thread-day{justify-self:center;padding:4px 10px;border-radius:999px;background:#eeeeeb;color:#7d7a73;font-size:.7rem;font-weight:650;text-transform:capitalize;letter-spacing:.02em;border:0}.ticket-bubble{display:grid;grid-gap:4px;gap:4px;padding:9px 11px;border-radius:16px;max-width:min(78%,680px);box-shadow:none}.ticket-bubble.incoming{background:#fff;border:1px solid #ededeb;border-bottom-left-radius:5px;justify-self:start}.ticket-bubble.outgoing{background:#eaf8f0;border:1px solid #c9ecd7;border-bottom-right-radius:5px;justify-self:end}.ticket-bubble.bot{background:#fff7df;border-color:#f2e2ad}.ticket-bubble.agent{background:#eef7ff;border-color:#d5e9fb}.ticket-bubble-head{display:flex;justify-content:space-between;gap:10px;font-size:.72rem}.ticket-bubble-head strong{color:#55534f;font-weight:650}.ticket-bubble time,.ticket-bubble-head span,.ticket-event-item time{color:#8a8780}.ticket-bubble-head span{display:none}.ticket-bubble time{justify-self:end;font-size:.68rem}.ticket-bubble p,.ticket-event-item p{margin:0;white-space:pre-wrap;color:#2f2f2f;font-size:.92rem;line-height:1.38}.ticket-data-list,.ticket-events{display:grid;grid-gap:10px;gap:10px}.ticket-data-list div,.ticket-event-item{display:grid;grid-gap:4px;gap:4px;padding:12px 14px;border-radius:16px;background:#f9fbfd;border:1px solid #e2eaf2}.ticket-data-list span{color:var(--text-secondary);font-size:.82rem}@keyframes pulse-status-card{0%{transform:scale(1)}50%{transform:scale(1.01)}to{transform:scale(1)}}.modal-backdrop{position:fixed;inset:0;background:rgba(20,31,59,.38);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);display:flex;align-items:center;justify-content:center;padding:28px;z-index:30}.modal{width:min(100%,840px);max-height:calc(100vh - 56px);overflow:auto;background:#fff;border:1px solid #dbe6f5;border-radius:22px;box-shadow:0 24px 58px rgba(16,39,71,.24);padding:28px;display:grid;grid-gap:20px;gap:20px}.modal .section-badge{width:48px;height:48px;border-radius:16px;background:#eef7ff;border:1px solid #cfe3fa;box-shadow:none;color:#176fbd}.modal .section-badge.danger{background:#fff2f5;border-color:#ffc9d6;color:#d94369}.modal .config-section-head{align-items:center;gap:14px}.modal .config-section-head h3{color:#253b5d;font-size:1.15rem}.modal .section-description{color:#667d9d;line-height:1.45}.modal .campo{gap:9px}.modal .campo>span:not(.campo-label){font-size:.97rem;font-weight:500;color:#415a7f}.modal .campo input,.modal .campo select,.modal .campo textarea{min-height:52px;border:1px solid #d8e4f3;background:#fff;border-radius:999px;box-shadow:none;font-size:1.08rem;font-weight:400;padding:12px 18px}.modal .campo textarea{border-radius:18px;min-height:112px;resize:vertical;line-height:1.45}.modal .campo input:focus,.modal .campo select:focus,.modal .campo textarea:focus{outline:none;border-color:#3aa4ff;box-shadow:0 0 0 4px rgba(58,164,255,.14)}.ticket-close-modal{width:min(520px,calc(100vw - 32px));padding:28px}.ticket-close-modal-icon{width:52px;height:52px;border-radius:18px;display:inline-flex;align-items:center;justify-content:center;background:#fff3e8;color:#ea8a1d;border:1px solid #ffd5ab}.ticket-close-modal-copy{display:grid;grid-gap:8px;gap:8px}.ticket-close-modal-copy h3{margin:0;color:#253b5d}.ticket-close-modal-copy p{margin:0;color:#617591;line-height:1.5}.modal-actions{display:flex;justify-content:flex-end;gap:12px;flex-wrap:wrap;padding-top:4px}.modal-actions .botao{min-height:44px;padding-inline:18px;border-radius:12px;box-shadow:none}@media (max-width:1080px){.filtros,.grid-metricas{grid-template-columns:repeat(2,minmax(140px,1fr))}.login-brand{grid-template-columns:1fr}.login-brand-image{width:160px;height:102px}.config-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.config-actions,.config-field-wide{grid-column:span 2}.config-section-messages .config-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.config-actions-compact{grid-column:1/-1}.colaborador-modal-grid,.config-modal-grid-setor{grid-template-columns:repeat(2,minmax(0,1fr))}.filtros-dashboard .campo{flex-grow:1;flex-shrink:1;flex-basis:calc(50% - 12px);min-width:140px}.filtros-dashboard .filtros-acoes{width:100%;padding-top:0}.dashboard-search-trigger{flex:1 1 auto}.relatorios-filtros{grid-template-columns:repeat(2,minmax(0,1fr))}.relatorios-filtros .filtros-acoes{grid-column:1/-1;min-width:0}.relatorios-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.relatorio-chart-card,.relatorio-chart-card-wide{grid-column:span 6}.layout-dashboard,.tickets-grid{grid-template-columns:1fr}.sidebar{border-right:0;border-bottom:1px solid var(--border)}.sidebar,.sidebar-brand{min-height:auto}.sidebar-nav{grid-template-columns:repeat(auto-fit,minmax(150px,1fr))}.main{padding:32px 40px 48px}.topbar-painel{position:static}.config-toolbar{flex-direction:column;align-items:stretch}.ticket-chat-content,.ticket-detail-grid,.ticket-layout{grid-template-columns:1fr}.ticket-attachments-panel{min-height:auto}.ticket-layout{grid-template-areas:"full"}.ticket-status-inline-list{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-status-timeline{grid-template-columns:repeat(5,minmax(56px,1fr));overflow-x:auto;padding-bottom:4px}.ticket-status-timeline:before{left:30px;right:30px}.ticket-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-status-spotlight{grid-column:span 2}}@media (max-width:640px){.toast-stack{left:12px;right:12px;top:12px;width:auto}}@media (max-width:720px){.header{flex-direction:column;align-items:stretch}.header-account-trigger{width:100%;min-width:0}.header-account-menu{left:0;right:auto;width:100%}.topbar-painel{padding:10px 16px;align-items:stretch;flex-direction:column}.topbar-actions{justify-content:space-between;width:100%}.topbar-action{padding-inline:7px}.topbar-action span{font-size:.88rem}.topbar-profile-menu{left:0;right:auto;width:100%}.relatorios-hero{padding:20px;flex-direction:column;align-items:stretch}.relatorios-hero h1{font-size:1.55rem}.relatorios-hero-side{justify-content:space-between}.relatorios-hero-side,.relatorios-pdf-botao{min-width:0;width:100%}.relatorios-filtros{grid-template-columns:1fr}.relatorios-filtros .filtros-acoes{grid-column:auto}.relatorios-grid,.relatorios-stats{grid-template-columns:1fr}.relatorio-chart-card,.relatorio-chart-card-full,.relatorio-chart-card-wide{grid-column:auto}.main{padding:16px}.config-section{padding:18px}.colaborador-modal-grid,.config-card-grid,.config-card-grid-setores,.config-grid,.config-meta-grid,.config-modal-grid,.config-modal-grid-setor{grid-template-columns:1fr}.config-section-messages .config-grid{grid-template-columns:1fr;padding:14px}.config-actions{grid-column:auto;justify-content:stretch}.config-actions .botao{width:100%}.config-section-head{align-items:center}.config-item-actions{flex-direction:column;align-items:stretch}.config-item-actions .botao{width:100%}.config-check{width:100%;justify-content:flex-start}.modal{width:min(100%,100vw - 20px);max-height:calc(100vh - 20px);padding:16px}.modal-actions{justify-content:stretch}.modal-actions .botao{flex:1 1 100%}.dashboard-search-backdrop{padding:72px 10px 10px}.dashboard-search-panel{width:100%;border-radius:20px}.dashboard-search-actions .botao{flex:1 1 100%}.subtitulo{flex-direction:column;gap:6px}.ticket-hero-main,.ticket-inline-help,.ticket-section-head{flex-direction:column;align-items:stretch}.ticket-hero-main,.ticket-summary-grid{grid-template-columns:1fr}.ticket-status-spotlight{grid-column:auto}.ticket-hero-actions{justify-content:flex-start;max-width:none}.ticket-status-inline-list{grid-template-columns:1fr}.ticket-status-current-badge{width:100%}.ticket-bubble{max-width:100%;justify-self:stretch}}.auditoria-page{display:grid;grid-gap:16px;gap:16px}.arquivados-page,.perfil-page{gap:14px}.perfil-card{width:min(100%,760px);display:grid;grid-gap:14px;gap:14px;padding:14px;border:1px solid #ecebea;border-radius:14px;background:#f7f7f5}.perfil-card-head{display:grid;grid-template-columns:auto minmax(0,1fr);grid-gap:12px;gap:12px;align-items:center;padding-bottom:12px;border-bottom:1px solid #e7e5e1}.perfil-avatar{width:46px;height:46px;border-radius:999px;background:#fff;color:#2f2f2f;display:inline-flex;align-items:center;justify-content:center;font-weight:750}.perfil-card-head div{display:grid;grid-gap:3px;gap:3px;min-width:0}.perfil-card-head strong{color:#2f2f2f;font-size:1.05rem}.perfil-card-head span:last-child{color:#77756f}.perfil-info-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:8px;gap:8px}.perfil-info-grid div{display:grid;grid-template-columns:auto minmax(0,1fr);grid-gap:2px 9px;gap:2px 9px;align-items:center;padding:10px;border:1px solid #ecebea;border-radius:12px;background:#fff;min-width:0}.perfil-info-grid svg{grid-row:span 2;width:17px;height:17px;color:#8b8984}.perfil-info-grid span{color:#8a8780;font-size:.72rem;font-weight:650;text-transform:uppercase;letter-spacing:.03em}.perfil-info-grid strong{color:#2f2f2f;font-size:.9rem;overflow-wrap:anywhere}.perfil-info-wide{grid-column:1/-1}.arquivados-section{padding:0;border:0;background:transparent;box-shadow:none}.arquivados-section .config-toolbar{min-height:52px;align-items:center;margin-bottom:12px}.arquivados-section .section-badge{width:34px;height:34px;border-radius:10px}.arquivados-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));grid-gap:10px;gap:10px}.arquivado-card{min-width:0;min-height:190px;padding:12px;border-radius:14px;border:1px solid #ecebea;background:#fff;color:inherit;display:grid;grid-gap:8px;gap:8px;grid-template-rows:auto auto auto minmax(0,1fr) auto;box-shadow:none}.arquivado-card-top{display:flex;justify-content:space-between;gap:8px;align-items:center}.arquivado-card>strong{color:#2f3f5f;font-size:.98rem;line-height:1.25}.arquivado-card>span{color:#42526c;font-size:.92rem;line-height:1.3}.arquivado-card>p{margin:0;color:#6f7480;font-size:.84rem;line-height:1.35;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}.arquivado-card-foot{display:grid;grid-gap:4px;gap:4px;padding-top:8px;border-top:1px solid #f0efec;color:#77756f;font-size:.8rem}.arquivado-card-foot span,.arquivado-card-foot time{overflow-wrap:anywhere}.arquivados-pagination{display:flex;justify-content:space-between;align-items:center;gap:12px;padding-top:12px;color:#77756f;font-size:.86rem}.arquivados-pagination>div{display:inline-flex;align-items:center;gap:8px}.arquivados-pagination .botao{width:32px;height:32px;min-height:32px;padding:0;border-radius:9px}.arquivados-pagination strong{color:#4f4d49;font-size:.84rem}.auditoria-kicker{text-transform:uppercase;letter-spacing:.08em;font-size:.72rem;font-weight:700;color:#7f94b5}.auditoria-hero{padding:0 0 2px;display:grid;grid-template-columns:minmax(0,1fr);grid-gap:8px;gap:8px;align-items:center;background:#fff;border-color:transparent;box-shadow:none}.auditoria-hero-copy{display:grid;grid-gap:6px;gap:6px}.auditoria-hero-copy h1{font-size:clamp(1.55rem,2.8vw,2.2rem);color:#2f2f2f;font-weight:800}.auditoria-hero-copy p{max-width:760px;color:#77756f;line-height:1.45;font-size:.95rem}.auditoria-hero-badge{display:none;width:54px;height:54px;border-radius:18px;display:inline-flex;align-items:center;justify-content:center;color:#176fbd;font-size:1.55rem;background:#eef7ff;border:1px solid #cfe3fa}.auditoria-resumo-grid{grid-template-columns:repeat(auto-fit,minmax(190px,1fr))}.auditoria-duration-value{font-size:2.35rem;letter-spacing:0}.auditoria-tabela-wrap{padding:22px;display:grid;grid-gap:18px;gap:18px}.auditoria-table-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.auditoria-table-head h2{margin-top:4px;color:#264269}.auditoria-filtros.filtros-dashboard .campo{flex-basis:185px}.auditoria-table-scroll{overflow:auto;border-radius:18px;border:1px solid #dbe6f5;background:#fff}.auditoria-table{width:100%;border-collapse:collapse;min-width:980px}.auditoria-table thead th{text-align:left;font-size:.8rem;text-transform:uppercase;letter-spacing:.06em;color:#6f86a6;padding:14px 18px;background:#f8fbff}.auditoria-table tbody td{padding:16px 18px;border-top:1px solid rgba(226,235,247,.95);vertical-align:top;color:#355073}.auditoria-table tbody tr:hover{background:#f8fbff}.auditoria-evento-chip{display:flex;align-items:center;gap:12px}.auditoria-evento-chip div{display:grid;grid-gap:2px;gap:2px}.auditoria-evento-chip strong{font-size:.92rem;color:#25436e}.auditoria-evento-chip span:last-child{font-size:.82rem;color:#6982a6}.auditoria-evento-chip.neutro .icone-box{background:#edf3fb;color:#58769d}.auditoria-description-cell,.auditoria-link-cell,.auditoria-user-cell{display:grid;grid-gap:4px;gap:4px}.auditoria-link-cell a,.auditoria-user-cell strong{color:#235db5}.auditoria-description-cell span,.auditoria-link-cell span,.auditoria-user-cell span{color:#657f9f;line-height:1.45}.auditoria-link-cell a{font-weight:700}.auditoria-empty{padding:28px;text-align:center;color:#7088aa}.auditoria-pagination{display:flex;align-items:center;justify-content:space-between;gap:14px;padding-top:2px;color:#607799;font-size:.95rem}.auditoria-pagination>div{display:inline-flex;align-items:center;gap:10px}.auditoria-pagination .botao{width:42px;height:42px;padding:0;border-radius:999px;background:#fff;box-shadow:0 8px 18px rgba(129,157,197,.08)}.auditoria-pagination .botao svg{width:20px;height:20px;stroke-width:2.5}.auditoria-pagination .botao:disabled{cursor:not-allowed;opacity:.48;transform:none}.auditoria-pagination strong{min-width:58px;text-align:center;color:#29486f;font-weight:600}.muted{color:#91a3bc}@media (max-width:1180px){.auditoria-resumo-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:768px){.auditoria-hero,.auditoria-resumo-grid{grid-template-columns:1fr}}